Last Updated: 26 June 2026

Thank you for shopping with Gent Date.

We’re committed to delivering your order as quickly and securely as possible. Please review our shipping information below.

Shipping Destinations

We currently ship to:

  • Singapore

We plan to expand to additional countries in the future.

Order Processing

Orders are processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you’ll receive a confirmation email with tracking information (where available).

Singapore Delivery

Standard Delivery

  • Estimated Delivery: 2–5 business days
  • Shipping Fee: SGD 4.90

Free Shipping

Enjoy FREE standard shipping on all Singapore orders over SGD 120.

Express Delivery (Optional)

If available at checkout:

  • Estimated Delivery: 1–2 business days
  • Shipping Fee: Calculated at checkout

Delivery Time

Estimated delivery times are provided as a guide only.

Actual delivery times may vary due to:

  • Peak shopping periods
  • Public holidays
  • Weather conditions
  • Courier delays
  • Incorrect shipping information

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number (if applicable).

You can use the tracking information to monitor the status of your delivery.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

Gent Date is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

If your order has not yet been shipped, please contact us immediately and we’ll do our best to update your address.

Failed Delivery

If a delivery attempt is unsuccessful, the courier may:

  • Attempt another delivery.
  • Contact you to arrange a new delivery time.
  • Return the parcel to us.

If a parcel is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply before the order can be resent.

Lost Or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Please include:

  • Your order number
  • Photos (for damaged parcels)
  • A brief description of the issue

We’ll investigate the matter with our courier partner and work towards a suitable resolution.

Delays Beyond Our Control

While we always aim to deliver your order on time, delays may occasionally occur due to circumstances beyond our control.

These may include:

  • Severe weather
  • Customs inspections
  • Courier disruptions
  • National emergencies
  • High order volumes during promotional periods

We appreciate your patience and understanding should these situations arise.

International Shipping

International shipping is not currently available.

We’re working to expand our delivery options in the future.

Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email: support@gentdate.com

Business Hours:

Monday to Friday

9:00 AM – 6:00 PM (Singapore Time)

Thank you for choosing Gent Date.

We’re committed to making sure your order arrives safely, so you can focus on dressing confidently for every moment that matters.