Last Updated: 26 June 2026

At Gent Date, we want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.

Please read our Returns & Refunds Policy below before making a return.

Returns

We accept returns for eligible items within 30 days of receiving your order.

To qualify for a return, your item must:

  • Be unworn, unwashed and unused.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be free from stains, odours, damage or alterations.

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrect:

  • Gift cards
  • Final sale or clearance items
  • Items marked as non-returnable
  • Products that have been worn, washed or altered

Exchanges

Need a different size or colour?

We accept exchanges for eligible items, subject to stock availability.

If your preferred size is unavailable, you may choose:

  • A different available size or colour
  • Store credit
  • A refund (where applicable)

Faulty Or Incorrect Items

If you receive an item that is damaged, defective or incorrect, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • Photos of the item
  • A brief description of the issue

We’ll assess the issue and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Return Shipping

If you’re returning an item because you changed your mind, you’ll be responsible for the return shipping costs.

If we sent the wrong item or the product is faulty, Gent Date will cover the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned parcels.

Order Cancellations

Orders may be cancelled only before they have been packed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the normal return process.

Late Or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. Check your bank account.
  2. Contact your credit card provider or payment provider.
  3. Contact your bank, as processing times may vary.

If you’ve completed these steps and still haven’t received your refund, please contact us.

Contact Us

If you have any questions about returns or refunds, we’d be happy to help.

Email: support@gentdate.com

Business Hours:

Monday to Friday

9:00 AM – 6:00 PM (Singapore Time)

Thank you for shopping with Gent Date.

We’re committed to providing timeless menswear and a shopping experience you’ll enjoy from your first order to your next.